![]() You cannot request an exchange for an address outside the USA. Lulu’s exchanges are restricted to addresses in the USA only.The damaged items can’t be exchanged if the damage is done by you.Contact customer care service for a second exchange. You can exchange only one item at a time.If you select Klarna or Afterpay as a payment method, your order will not be eligible for an exchange.Before requesting an exchange, you should also be aware of the given points: If you request and initiate an exchange within 10 days of the date of purchase, Lulus will not charge you any extra money. Lulus return policy states that you can only request an exchange for the same item in a different size within 30 days of the date of purchase. In addition, items labeled as Final Sale are not eligible for a return.You cannot ask for a return or refund of a gift card at.Also, make sure that the shoebox is in its original shape. When returning a pair of shoes, you must include the shoebox in the shipment as well.If you wish to return a beauty product, then it must be returned unused and in its original form.If a Handbag or purse is sold with a dust bag in it, then you must return the original dust bag or your return might not be accepted.Items categorized as makeup, deodorant, perfume, animal hair, dander, or similar products might not be eligible for a return at.The exceptions to the Lulus return policy are as follows: Like any other retailer, Lulu’s return policy also carries its own exceptions. Other famous brands like Uniqlo and Urban Outfitters also provide their customers with extended returns during holidays. However, customers are required to contact Lulus customer care service to receive this extension. ![]() They can return the item by January 15 of the following year. Customers will receive store credit if they return a product purchased during this period. The Lulus holiday return policy also provides an extended window to return a product purchased from between October 15 to December 15. If a customer exceeds a certain limit of returns, then Lulus has a right to restrict services to them.Ī number of top retailers offer modified return policies during the holiday period, and Lulus is no exception.Hence, a product received in damaged condition will be shipped back to the customer with an additional shipping cost. Damaged or worn-out Lulu products are not eligible for a return.In addition, the product must be received with all the undamaged tags along with the hygienic liner as well.This means that the apparel must be unwashed and unworn. The product must be in fresh and unused condition.There are some key points that must be kept in mind before requesting a return with Lulus. If you ship a product without proper order information, then it might result in a delay in processing time. Just make sure that separate order numbers for each product have been included with the shipping item. In addition, to save shipping time, you can return multiple orders. Lulus return policy also suggests you keep the shipping receipts safe until the return is processed and you receive a refund. Return it with the parcel service mentioned on the Lulus label. Attach the Lulus return label after printing it out. You have to remove the other shipping labels. To return a product at, you have to log in with your email ID and order number/account information. Returns are postmarked after the Return window has ended.Final Sale items returned for a refund rather than exchange.Items sold as sets that are not returned as a set.Handbags & Purses that are sold with a dust bag and are returned without their dust bag.Beauty & Wellness products that have been used and/or returned with a broken seal and/or without their original packaging.Shoes returned without a box or with damage to the box may be denied.Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains.The reasons for return request denial are listed below:. Under such circumstances, Lulus can deny your return request. There are certain situations when the return is not correctly processed by the customer. However, as per the Lulus return policy, you are required to pay a shipping fee of $7 if returned after 10 days on the date of delivery. Products are eligible for free shipping cost on returns if a return is initiated within 10 days of the delivery date. Purchases made between October 15 and December 15 However, for a successful return request, you need to fulfil all the conditions laid down by Lulus. The Lulus return request can be placed online. The return policy of Lulus states that you can return an item for up to 30 days from the delivery date. How long will it take to get a refund from ? What if I request a return after 10 days of the date of purchase? How can I contact Lulus customer care if I have a query?
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